SITA Passenger Flow Management

Historically, this has included screening passengers, catching cases of fraud and validating travel documents. However, with the “new normal”, airports need to additionally consider health verifications and physical distancing.

Automated real-time passenger monitoring and actionable insights are key to better managing daily operations as well as longer-term planning. For example, airport systems should be able to alert users when the passenger capacity of a defined area has been reached, anticipating bottlenecks and overcrowding. These insights enable airports to proactively manage areas by controlling the rate of passenger throughput, diverting flows, and deploying additional resources and personnel.

Gaining a better understanding of passengers is key to creating an air travel experience that suits their needs, improves their experience, and increases revenues. Predicting how passengers move and behave throughout the airport helps you streamline operations, matching capacity with demand at the right time, optimizing gate selection by aligning passenger profiles with carriers, and identifying revenue opportunities.