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SITA Passenger Flow Management helps airports enhance safety and security, optimizing airport operations. By providing analytics for stakeholders to better understand passenger segments and behaviors, it allows for greater control over passenger flows and crowd density.

Passengers in airport queue following pandemic control measures (physical distancing, mask wearing)

Enhance safety and security

Historically, this has included screening passengers, catching cases of fraud and validating travel documents. However, with the “new normal”, airports need to additionally consider health verifications and physical distancing.

Airport command center worker monitoring passenger flow and queues in airport

Optimize operations

Automated real-time passenger monitoring and actionable insights are key to better managing daily operations as well as longer-term planning. For example, airport systems should be able to alert users when the passenger capacity of a defined area has been reached, anticipating bottlenecks and overcrowding. These insights enable airports to proactively manage areas by controlling the rate of passenger throughput, diverting flows, and deploying additional resources and personnel.

Passenger standing inside airport entrance with luggage on baggage cart

Better understand passengers

Gaining a better understanding of passengers is key to creating an air travel experience that suits their needs, improves their experience, and increases revenues. Predicting how passengers move and behave throughout the airport helps you streamline operations, matching capacity with demand at the right time, optimizing gate selection by aligning passenger profiles with carriers, and identifying revenue opportunities.

Supported by SITA Global Services

SITA Passenger Flow Management is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world. Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

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