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SITA's ITSM (Service Management) platform enables SITA to deliver a world-class IT service management experience. The SITA Service Management APIs will allow customers to interact directly with our Service Management platform from their own ITSM systems and tools, enabling a secure exchange of information.


The SITA Service Management - Incident API allows our customers to CREATE, READ and UPDATE incident records on the SITA Service Management platform. The API is a REST API with well-defined XML message structure which can be integrated into customers’ own ITSM applications and processes, from where requests to read and update incidents can be triggered periodically based on a customer’s own business requirements. Metrics on API usage can be viewed by customers in their account.


If you would like to request access to SITA Service Management - Incident API you will need to first create an account on Detailed instructions on how to register for an account, access your apps and retrieve your API credentials are available here. Once you have registered and logged in to your account, you can request API access by visiting any of the Service Management API Contact Us pages. From here you should send your API access request to our Product Management team. Once access has been approved you will be able to access all of the SITA Service Management APIs.


For further details on SITA’s full, ITIL-aligned, Service Management solutions, please send your queries to the product management team on our Contact Us page.


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