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SITA's ITSM (Service Management) platform enables SITA to deliver a world-class IT service management experience. The SITA Service Management APIs will allow customers to interact directly with our Service Management platform from their own ITSM systems and tools, enabling a secure exchange of information.


The SITA Service Management - CMDB API allows our customers to LIST and READ their own technical inventory (Hardwares/Softwares) on the SITA Service Management platform. The API is a REST API with well-defined XML message structure which can be integrated into customers’ own ITSM applications and processes, from where requests to list and read inventory can be triggered based on a customer’s own business requirements. The customer platform will interact with Service Management platform via ESB. Metrics on the API usage can be viewed by customers in their account.


For information related to registering for and accessing an api key, please refer to the following document here.

For further details on SITA’s full, ITIL-aligned, Service Management solutions, please contact our product management team here.

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