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Overview

 

SITA's ITSM (Service Management) platform enables SITA to deliver a world-class IT service management experience. The SITA Service Management APIs will allow customers to interact directly with our Service Management platform from their own ITSM systems and tools, enabling a secure exchange of information.

 

The SITA Service Management - CMDB API allows our customers to LIST and READ their own technical inventory (Hardwares/Softwares) on the SITA Service Management platform. The API is a REST API with well-defined XML message structure which can be integrated into customers’ own ITSM applications and processes, from where requests to list and read inventory can be triggered based on a customer’s own business requirements. The customer platform will interact with Service Management platform via ESB. Metrics on the API usage can be viewed by customers in their Developer.aero account.

 

For information related to registering for and accessing an api key, please refer to the following document here.

For further details on SITA’s full, ITIL-aligned, Service Management solutions, please contact our product management team here.

 

Sample Message Pairs

 

Service Management CMDB API - Samples Message Pairs
Message # Description Sample RQ / RS
01 Read Customer Assets Read_Customer_CMDB.zip
02 List Customer Assets List_Customer_CMDB.zip

 

Download an archive containing all the Service Management CMDB API sample RQ/RS messages here.

 

Requesting Access to Service Management APIs

In order to request access to Service Management APIs, you must first be logged into the developer.aero site with the account you wish access to be granted to. Please ensure you have completed the below steps prior to requesting API access.

Step 1: Account Registration
Please register for a developer.aero account here if you do not already have one. You may skip this step and proceed to Step 2 if you already have an account.

Step 2: Account Authentication
Please log in to developer.aero here using the account you wish API access to be issued to. You may skip this step and proceed to Step 3 if you are currently logged in.

Step 3: Request Access to Service Management APIs
Access to Service Management APIs can be requested below once you have completed Steps 1 and 2.

REQUEST API ACCESS

 

Contact the Service Management team

For any other queries regarding Service Management APIs, please feel free to contact our teams below.

For business or general queries, please contact our Product Management Team.

GENERAL QUERY

 

For Service Management CMDB API related queries for existing users, please contact:

API Support Team

 

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