Skip to main content


SITA Flex is a next-generation common-use platform that facilitates a seamless transition to mobile passenger service and workforce solutions either on or off-airport, whilst maintaining full conventional common-use compatibility.

SITA Flex is ideal if you are looking to digitalize your passengers’ journey with mobile solutions or new applications whilst looking to reduce costs and opportunities to generate revenue. SITA Flex is also ideal if you are investing in digital channels, especially mobiles.

The platform makes it possible for airports and airlines to build native applications and seamlessly transition to mobile/touchless passenger service applications, leveraging passenger’s smart devices for interaction with all key touchpoints within the airport.

This will reduce airport furniture requirements and meet the changing environment in current times with scale for longer-term passenger growth. SITA Flex also supports airports and airlines needing to scale their operation up or down easily or needing to increase capacity and implement off-airport passenger processing (incl. bags etc.).

Airlines will gain greater control and agility of your applications and will be able to bring products to market faster and make the digital relationship with the passenger stronger. Also, with health being a key priority, using a personal device is inherently safer than sharing – making travel easier for us all.

SITA Flex will adapt to your needs, quickly and on demand, offering scalable capacity, reduction of complexity, and easy deployment. SITA Flex removes vendor lock-in and airlines developing applications, will no longer need common-use certification, further simplifying rollout, and reducing costs.


Requesting Access to Flex

In order to request access to Flex, you must first be logged into the site with the account you wish Flex access to be granted to. Please ensure you have completed the below steps prior to requesting Flex access.

Step 1: Account Registration
Please register for a account here if you do not already have one. You may skip this step and proceed to Step 2 if you already have an account.

Step 2: Account Authentication
Please log in to here using the account you wish Flex access to be granted to. You may skip this step and proceed to Step 3 if you are currently logged in.

Step 3: Request Access to Flex
Access to Flex can be requested below once you have completed Steps 1 and 2.



Contact the Flex team

For any other queries regarding Flex, please feel free to contact our team below.




Do you have a question? We are here, ready to help

Get in touch

About us

We are the world's leading specialist in air transport communications and IT solutions. 


bottom navigation SITA logo