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SITA Service Management is a suite of Information Technology Infrastructure Library (ITIL)-aligned, added-value services enabling full control of IT performance and continual service improvement. Through 24/7 worldwide availability and proactive monitoring, we support the world’s top airports' and airlines’ operational needs.

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Improve your experience by benefiting from a designated point of contact

Our ITIL-certified customer success managers support you with a single, dedicated point of contact for all your IT service needs. Their unparalleled know-how and experience in the air transport industry allows them to manage services on your behalf.

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Ensure service and business continuity while relying on our dedicated workforce

Our specialist service professionals are experts in translating technology into business solutions. They can offer you unrivaled maintenance and support across numerous fields, including baggage, messaging, networking, and airport operations.

SITA service professionals dedicated solely to the air transport industry (ATI)
View of employees working at airport command center.

Gain insights into your application performance with access to the right toolsets

SITA Global Services (SGS) will provide you with a proactively monitored infrastructure and applications to resolve issues quickly or avoid them altogether. Through specialized tools, we will give you full application performance visibility.

Supported by SITA Global Services

SITA Service Management is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world. Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

Explore SITA Service Management APIs

Visit our API catalog to see how you can use SITA Service Management APIs for Incident ticket management, Service Request ticket management and retrieval of inventory information from the SITA CMDB database (ServiceNow).

  • API available

Explore related products and APIs

Advanced messaging solutions that enable you to confidently exchange business-critical information with your partners through a reliable and cost-effective service

  • API available

SITA Advanced Data Services provides an extensive suite of versatile application programming interfaces (APIs) for the air transport industry.

  • API available


Do you have a question? We are here, ready to help

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About us

We are the world's leading specialist in air transport communications and IT solutions. 


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