No matter how smooth and enjoyable the passenger experience, a single mishandled bag can undo it all. It’s no surprise, then, that baggage management is a leading investment priority for airlines, airports and ground handlers.
26M
bags were mishandled in 2022, costing the industry $2.6 billion
66%
improvement in global bag delivery rates for airlines that track bags at check-in and arrival
500+
customers use SITA’s WorldTracer® at 2,800 airports globally
Reduce mishandled bags and their associated costs
Whether you’re an airline, airport or ground handler, SITA Baggage Management provides global coverage and unrivalled data insights to help you achieve operational excellence through more efficient baggage handling processes.
Provides a precise picture of a bag‘s current location, no matter how many airlines or airports handle it
- API available
See how customers are succeeding with SITA
With SITA Bag Journey we can follow passengers' bags through every stage of their travels, which helps reduce mishandling and delays.
Being a responsible business makes us a better business
We believe that sustainability and corporate social responsibility can make a positive difference for our people, our industry, broader society, and the environment.
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