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No matter how smooth and enjoyable the passenger experience, a single mishandled bag can undo it all. It’s no surprise, then, that baggage management is a leading investment priority for airlines, airports and ground handlers.

icon for missing baggage26M

bags were mishandled in 2022, costing the industry $2.6 billion

icon for baggage tracking66%

improvement in global bag delivery rates for airlines that track bags at check-in and arrival

icon for baggage500+

customers use SITA’s WorldTracer® at 2,800 airports globally

Reduce mishandled bags and their associated costs

Whether you’re an airline, airport or ground handler, SITA Baggage Management provides global coverage and unrivalled data insights to help you achieve operational excellence through more efficient baggage handling processes.

Provides a precise picture of a bag‘s current location, no matter how many airlines or airports handle it

  • API available

See how customers are succeeding with SITA

With SITA Bag Journey we can follow passengers' bags through every stage of their travels, which helps reduce mishandling and delays.

Abe Dev, Senior Technology Manager, Etihad Airways

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We are the world's leading specialist in air transport communications and IT solutions. 


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