Sample Message Pairs
| Message # | Description | Sample RQ / RS |
|---|---|---|
| 01 | Create Customer Incident | Create_Customer_Incident.zip |
| 02 | Read Customer Incident | Read_Customer_Incident.zip |
| 03 | Update Customer Incident | Update_Customer_Incident.zip |
| 04 | List Customer Incident | List_Customer_Incident.zip |
| 05 | Read Incident Activity Log | Read_Activity_Log_Incident.zip |
| 06 | Read Incident Attachment | Read_Incident_Attachment.zip |
Download an archive containing all the Service Management Incident API sample RQ/RS messages here.
Error Codes and Descriptions
| Error Code | Error Description | Comments |
| E001 | Apikey Validation Failed | |
| E004 | Schema Validation Exception |
Schema Validation Exception:
|
| E005 | Missing Mandatory fields | |
| E006 | Invalid Mandatory fields | |
| E007 | Ticket Not Found | Ticket is closed |
| E008 | Ticket Not Found | Incident Not Exits |
| E009 | Ticket Not Found | Different interface/company or Ticket Not Belongs to User |
| E010 | Ticket Not Found | Customer Reference number is missing |
| E011 | Ticket Not Found | Customer Reference number not exists |
| E012 | Invalid Status | Incident active status is missing true/false (List Ops) |
| E013 | Future fromDate cannot be validated | |
| E014 | Future toDate cannot be validated | |
| E015 | FromDate Is Greater Than ToDate | |
| E016 | Date Range Should Not Exceed 12 Months | |
| E017 | FromDate - Invalid date format. Please enter the date in the format YYYY - MM - DD | |
| E018 | Incident can not be created - customer/supplier number already exist | |
| E019 | Module Does not Exist | |
| E021 | Affected End User / User Does Not Exists | |
| E022 | toDate - Invalid date format. Please enter the date in the format YYYY - MM - DD | |
| E025 | Future FromTimeStamps cannot be validated | |
| E026 | Future ToTimeStamps cannot be validated | |
| E027 | FromTimeStamps Is Greater Than ToTimeStamps | |
| E028 | No Record found for the given timestamps range | |
| E029 | Cannot Update The Incident With Attachment -Incident does not belongs to User - Internal(getSysID) | |
| E030 | Ticket Not Found - Read Attachment | |
| E031 | Attachment Not Found | |
| E032 | Invalid Request - Attachment Not Exists | |
| E033 | Attachment Not Found - Not Belongs to the company | |
| E035 | DowntimeEndTime - Invalid date format. Please enter the date in the format YYYY - MM - DD | |
| E036 | Please Provide Valid Format For FromTimeStamps As 'YYYY-MM-DD','HH:MM:SS' | |
| E037 | Please Provide Valid Format For ToTimeStamps As 'YYYY-MM-DD','HH:MM:SS' | |
| E038 | Please Provide Valid Format For FromTimeStamps And ToTimeStamps As 'YYYY-MM-DD','HH:MM:SS' | |
| E039 | Invalid page number - Total Page No | |
| E040 | No Records Exists For Given Time Ranges | |
| E041 | PageNo Cannot be - 0 | |
| E042 | Please provide numeric value for page_no | |
| E043 | Affected End User and E-Mail id can not different | |
| E044 | Cannot Resolve - Ticket Not in Work In Progress | |
| E045 | Assignment Group Is Not Valid - HR/Fin/Isdu | |
| E046 | DowntimeEndTime - Invalid date format. Please enter the date in the format YYYY - MM - DD |
| Error Type | Sample Error Message |
| Invalid JWT | { "fault": { "faultstring": "Invalid token: policy(Verify-JWT)", "detail": { "errorcode": "steps.jwt.InvalidToken" } } } |
| Expired JWT | { "fault": { "faultstring": "The Token has expired: policy(Verify-WT)", "detail": { "errorcode": "steps.jwt.TokenExpired" } } } |
| Blank JWT | { "fault": { "faultstring": "Failed to Resolve Variable : policy(Decode-JWT) variable(null)", "detail": { "errorcode": "steps.jwt.FailedToResolveVariable" } } } |
The above table of Error Codes and Descriptions can be downloaded here.
