Customer On-Boarding Resources:
A zip file containing the field mappings as well as their description can be downloaded here.
The information within the file concerns the following request types:
- CREATE INCIDENT
- UPDATE INCIDENT
- LIST INCIDENTS
- READ INCIDENT
- READ INCIDENT ACTIVITY LOG
- READ INCIDENT ATTACHMENTS
These requests concern the following incident categories and sub-categories.
| Category | Sub Category |
|---|---|
| Failure | Other |
| Hardware |
Configuration Parts Peripherals Printer Server Work Station |
| Network LAN |
Cabling Connectivity |
| Network WAN |
Database Update Preventative Maintenance Request for Information User Access |
| Software Application |
Data Non-Standard Standard |
