Etihad Airways Chooses BagJourney API for Comprehensive Bag Tracking

May 19, 2015

Etihad Airways, the national airline of the United Arab Emirates, has chosen SITA's BagJourney service for end-to-end bag tracking, one of the most cost-effective and accurate industry solutions to track passengers’ bags anywhere along their journey, from check-in to the destination airport.

“We are always looking for ways to improve the guest experience, and we know that delayed luggage is a major pain point. With SITA’s BagJourney, we can follow guests’ bags through every stage of their travels, which helps reduce mishandling and delays," said Etihad Airways’ Chief Information and Technology Officer, Robert Webb.

BagJourney uses baggage data that passes through SITA’s global, fully-managed baggage message and distribution service, BagMessage, and provides it to Etihad Airways via the BagJourney API (Application Programming Interface) which is managed via the SITA API platform for the Air Travel Industry,

This information can then be shared as needed with Etihad Airways’ crew and airport staff. In the future, the airline can also extend this service to guests so they can follow their own bags via a smartphone app. BagJourney is also integrated with SITA’s global bag tracing and matching solution, WorldTracer®. Read more

Check out the BagJourney API, at